NOTE: These frequently asked questions will be kept updated as developments occur.
Update November 25, 2020: The library is open its regular hours with COVID-19 requirements that include mask wearing, hand sanitizing, and limits on the number of people in the building at a time. With the increase in cases locally, library staff will greet you and let you know what spaces are available and remind you about keeping social distance while inside the library. If you need to use a computer, it helps to call ahead to make an appointment, 323-8510.
We continue to offer foyer pickup, home delivery, and document services.
Our downstairs meeting room is currently available with restrictions, but with the recent surge we aren’t recommending in-person meetings if you have a safer alternative. We’ve found that groups of no more than 6 people work better than the maximum of 10 we initially set. If local conditions change, we may have to stop offering meeting room space at short notice.
Beginning October 13, 2020, we begin stage five of our reopening plan:
The library is open its regular hours with COVID-19 requirements that include mask wearing, hand sanitizing, and limits on the number of people in the building at a time. Calling ahead, especially for computer use, helps staff plan. Call 323-8510 to make an appointment.
Curbside pickup: Beginning October 2, books and other library items will be packed and placed on the new pickup shelf in the foyer. If you prefer not to enter the foyer, call ahead and a library staff member will bring your items outside for you.
Document services: For copying, faxing, scanning, printing, please come in to the library, where a staff member will assist you. If you prefer not to enter, please ring the doorbell to the right of the book return, or call ahead to make arrangements for outside drop-off/pickup.
Meeting room: Our large meeting room will be available by appointment beginning October 13 for small groups of up to 10 people, per the Trustees Pandemic Meeting Room Use Policy, adopted on October 12, 2020. Since we began allowing meetings in the meeting room, we have found that 6 people is a much better maximum. If your group has a remote way to meet, we recommend you do that during the month of December. No other library spaces will be available for meetings, and meetings should be scheduled during the library’s open hours. There are further COVID-related requirements, call for details.
Programs: Most programs with the exception of outdoor storytime are being held remotely. Cook Memorial Library requires masks for everyone 2 years old and older who attend our library programs in person. Most remote programs are held using the Zoom online meeting platform. If you cannot access Zoom at home, and the library building is open during a program, you may ask to use a library computer to attend. One-on-one tech assistance for using Zoom is available by appointment.
Outdoor spaces: Our outdoor spaces, front and back, will remain available for wifi and other use as long as weather permits.
On April 27, 2020, Library Trustees adopted a Pandemic Policy.
Where can I find up-to-date information about services during the COVID-19 pandemic?
Our website will have the most up-to-date information about current services. We also post news on our Facebook page and Instagram.
How has COVID-19 affected public access to the library?
On March 15, 2020, the Cook Memorial Library building was closed to the public, starting March 16, 2020 in an effort to help prevent the spread of coronavirus (COVID-19). Pickup services were offered until March 27, 2020, when they were suspended due to Governor Sununu’s Stay at Home order. Curbside pickup services were resumed on Tuesday, May 19, 2020. Document services with curbside dropoff/pickup began on June 2, 2020. Public visits by appointment to browse the collection and access public computers began on July 6, 2020. Library staff has been working remotely and at the library throughout the pandemic.
What services is the Library providing right now?
Curbside pickup of library materials
- For details on when curbside pickup is available and how to request items for curbside pickup, see https://tamworthlibrary.org/2020/05/curbside-pickup-resumes-may-19th/
- You may return borrowed items anytime in the book drop. The book drop was opened for returns on Tuesday, May 26.
Home delivery of library materials
- If you cannot make it to the library during open times for any reason, you may request contact-free delivery of library materials to a Tamworth address. We are able to offer this service thanks to two wonderful volunteers.
- To get started, ask us to mail you a home delivery application, or you may download and print one: Cook Library Home Delivery Application 2020.
Online library, available with your library card
- NH Downloadable Books (ebooks, audiobooks, magazines)
- TumbleBooks (streaming books, mostly, but not all, for kids)
- Britannica Library online encyclopedia
- HeritageQuest for genealogy research
- Ancestry Library temporary at-home access (as of October 2020, no longer available)
We’re offering curbside service for copying, faxing, scanning, and printing during library’s staffed hours. We charge fees for this service. For details, see https://tamworthlibrary.org/2020/06/document-services-for-curbside-pickup/.
Wifi (wireless internet)
- Find wifi outside the library.
- Login and password is posted on the door and the front window.
- We recently added two wifi extenders to make connecting easier.
- Thanks to The Tamworth Foundation, two canopies and a picnic table were purchased to provide additional sheltered space for wifi users behind the library. The Tamworth Foundation also provided funds to upgrade the library’s internet connection to a higher speed. Upgrade was completed on July 8.
- Please maintain 6 feet social distance when using the library’s wifi.
Online programs for kids and adults: See our online schedule of events or the library website’s front page. For storytimes, see https://tamworthlibrary.org/tag/storytime/. For our summer program for all ages, see https://tamworthlibrary.org/for-kids/summer-reading-program/.
Visits to the library by appointment: Beginning July 6, 2020, the library will move to stages three and four of our reopening plan. The public may visit the library by appointment for browsing and checking out books and other items, as well as for using public computers or using the library’s wireless internet connection. Initially, the number of appointment times will be very limited, with more time slots added as staff and patrons get comfortable with the new flow. Update August 17, 2020: Appointments are preferred, but you may drop in and ask if there’s a space open. We are currently limiting the number of people in the library to ten, including staff. All visitors will be greeted by a library staff member safety person who will assist in navigating the new layout and traffic patterns. Visitors will be required to wear masks when inside the library.
How can I contact a librarian?
- Ask a Librarian reference service, 603-323-8510, firstname.lastname@example.org
- Tech assistance, 603-323-8510, email@example.com
- Sign up for a library card, or get library card information, 603-323-8510 or firstname.lastname@example.org
When will the library building open? How will it re-open?
The Library Director, Trustees and library staff have developed a plan for reopening the building in stages. We are committed to heeding guidance from state and local officials about what is feasible regionally and locally. Our first priority is always the safety of our staff and patrons; check the library website, https://tamworthlibrary.org for service updates.
What should I do with library items I borrowed?
Our library drop box was reopened for returns on May 26, 2020. You may return library items anytime in the book drop. Due dates for items checked out on or before March 27 were extended through May 30, 2020. Remember, our library does not charge overdue fines. We will contact you about overdue items.
Can I still donate books?
Due to the COVID-19 pandemic, we cannot accept donations of books or other media until further notice. Please do not drop donations off. We’d appreciate your holding onto them until we can accept them. Then we all can look forward to seeing them as new titles for the library or at a future Friends’ monthly book sale.