NOTE: These frequently asked questions will be kept updated as developments occur.
UPDATE January 1, 2021: Cook Library is open with slightly reduced hours for the month of January and February. We have scaled back the number of people allowed inside the library at one time to five, including staff. We encourage you to use our foyer pickup for borrowing library books and other materials. If you wish to come inside to browse the collections, use a computer, or make copies or faxes, we may ask you to wait to enter if there is already someone inside doing the same thing. Cook Memorial Library requires masks for everyone 2 years old and older who enters the library.
Curbside pickup: Books and other library items will be packed and placed on the new pickup shelf in the foyer. If you prefer not to enter the foyer, call ahead or ring the doorbell to the right of the book return, and a library staff member will bring your items outside for you. You can request items for pickup by phone, email, or use our online request form. Library staff is happy to pick items for you, too. Here’s a link to a list of our newest items.
Library computers: If you need to use a library computer, calling ahead to make an appointment is helpful, but not required.
Document services: For copying, faxing, scanning, printing, please come in to the library, where a staff member will assist you. If you prefer not to enter, please ring the doorbell to the right of the book return, or call ahead to make arrangements for outside drop-off/pickup.
Meeting room: As of December 14, 2020, due to the surge in community transmission of COVID-19, the library’s meeting rooms will not be available for regular group meetings. At the discretion of library staff, meeting room spaces may be used by individuals needing work space inside the library for short (up to one hour) periods of time.
Programs: As of December 14, 2020, programs are once again being held remotely. If you cannot access Zoom at home, and the library building is open during a program, you may ask to use a library computer to attend. One-on-one tech assistance for using Zoom is available by appointment.
Outdoor spaces: Our outdoor spaces, front and back, will remain available for wifi and other use as long as weather permits.
On April 27, 2020, Library Trustees adopted a Pandemic Policy.
Where can I find up-to-date information about services during the COVID-19 pandemic?
Our website will have the most up-to-date information about current services. We also post news on our Facebook page and Instagram.
How has COVID-19 affected public access to the library?
On March 15, 2020, the Cook Memorial Library building was closed to the public, starting March 16, 2020 in an effort to help prevent the spread of coronavirus (COVID-19). Pickup services were offered until March 27, 2020, when they were suspended due to Governor Sununu’s Stay at Home order. Curbside pickup services were resumed on Tuesday, May 19, 2020. Document services with curbside dropoff/pickup began on June 2, 2020. Public visits by appointment to browse the collection and access public computers began on July 6, 2020. Library staff has been working remotely and at the library throughout the pandemic.
What services is the Library providing right now?
Curbside pickup of library materials
- For details on when curbside pickup is available and how to request items for curbside pickup, see https://tamworthlibrary.org/2020/05/curbside-pickup-resumes-may-19th/
- You may return borrowed items anytime in the book drop. The book drop was opened for returns on Tuesday, May 26.
Home delivery of library materials
- If you cannot make it to the library during open times for any reason, you may request contact-free delivery of library materials to a Tamworth address. We are able to offer this service thanks to two wonderful volunteers.
- To get started, ask us to mail you a home delivery application, or you may download and print one: Cook Library Home Delivery Application 2020.
Online library, available with your library card
- NH Downloadable Books (ebooks, audiobooks, magazines)
- Kanopy (streaming video)
- Britannica Library online encyclopedia
- HeritageQuest for genealogy research
- Ancestry Library temporary at-home access
We’re offering curbside service for copying, faxing, scanning, and printing during library’s staffed hours. We charge fees for this service. For details, see https://tamworthlibrary.org/2020/06/document-services-for-curbside-pickup/.
Wifi (wireless internet)
- Find wifi outside the library.
- Login and password is posted on the door and the front window.
- We recently added two wifi extenders to make connecting easier.
- Thanks to The Tamworth Foundation, two canopies and a picnic table were purchased to provide additional sheltered space for wifi users behind the library. The Tamworth Foundation also provided funds to upgrade the library’s internet connection to a higher speed. Upgrade was completed on July 8.
- Please maintain 6 feet social distance when using the library’s wifi.
Online programs for kids and adults: See our online schedule of events or the library website’s front page. For storytimes, see https://tamworthlibrary.org/tag/storytime/. For our summer program for all ages, see https://tamworthlibrary.org/for-kids/summer-reading-program/.
Visits to the library by appointment: Beginning July 6, 2020, the library will move to stages three and four of our reopening plan. The public may visit the library by appointment for browsing and checking out books and other items, as well as for using public computers or using the library’s wireless internet connection. Initially, the number of appointment times will be very limited, with more time slots added as staff and patrons get comfortable with the new flow. Update August 17, 2020: Appointments are preferred, but you may drop in and ask if there’s a space open. We are currently limiting the number of people in the library to ten, including staff. All visitors will be greeted by a library staff member safety person who will assist in navigating the new layout and traffic patterns. Visitors will be required to wear masks when inside the library.
How can I contact a librarian?
- Ask a Librarian reference service, 603-323-8510, email@example.com
- Tech assistance, 603-323-8510, firstname.lastname@example.org
- Sign up for a library card, or get library card information, 603-323-8510 or email@example.com
When will the library building open? How will it re-open?
The Library Director, Trustees and library staff have developed a plan for reopening the building in stages. We are committed to heeding guidance from state and local officials about what is feasible regionally and locally. Our first priority is always the safety of our staff and patrons; check the library website, https://tamworthlibrary.org for service updates.
What should I do with library items I borrowed?
Our library drop box was reopened for returns on May 26, 2020. You may return library items anytime in the book drop. Due dates for items checked out on or before March 27 were extended through May 30, 2020. Remember, our library does not charge overdue fines. We will contact you about overdue items.
Can I still donate books?
Due to the COVID-19 pandemic, we cannot accept donations of books or other media until further notice. Please do not drop donations off. We’d appreciate your holding onto them until we can accept them. Then we all can look forward to seeing them as new titles for the library or at a future Friends’ monthly book sale.